Customer Training Coordinator
Responsibilities will entail overseeing the company customer training initiatives through creating, implementing and executing a formal and organized business plan and execution strategy. Active promotion and selling of the training classes will be of primary importance. This position may also be responsible for the coordination and collaboration of other involved company employees and training initiatives.
- Customer Training Execution
- Focused customer communications and follow up – Sell the training
- Oversight of course registration process
- Personnel communication and updates for sales and other customer facing employees
- Training week / day planning and execution
- Web site posting and email / social media resources
- Communication with marketing resources to promote training dates and topics
- Communication & Coordination
- Project organization and management
- Customer phone skills
- Customer email follow up
- Customer marketing mailers / emailer / announcements / newsletters
- Intercompany collaborative skills
- Excel basics
Rotating Equipment Technical Sales
Factory authorized service center and warranty repair responsibility for Sales, Service, Aftermarket distribution of Ingersoll-Rand and other industrial equipment / systems in the Industrial Space. Aggressively pursue sales of company represented products and services. Provide customers with consultation as part of the order acquisition process. Ensure customer satisfaction by supervision of ordering, delivery, installation and start-up activities. Proactively analyze customer base to determine present and future needs and ensure effective territory coverage. Minimal overnight travel. Qualified candidate shall have college degree or equivalent as well as additional 2 years experience in sales or strong customer service role. Other requirements for providing excellent customer service include solid mechanical and electrical fundamentals, pride in work as well as strong communication, interpersonal and organizational skills; Solid computer skills; problem-solving skills; strong initiative and self-motivation. Experience in the industrial area is a plus. Location: Memphis Compensation: $50,000 and up / based on commission Principals only. Recruiters, please don't contact this job poster. Please do not contact job poster about other services, products or commercial interests.
Service Technician, Industrial Equipment and Systems
Factory authorized service center and warranty repair responsibility for Sales, Service, Aftermarket distribution of Ingersoll-Rand industrial equipment and systems. Qualified candidate shall have high school degree or equivalent as well as additional 2-5 years mechanical training or experience with mechanical repair and maintenance. Solid mechanical and electrical troubleshooting capabilities, pride in work and strong interpersonal and organizational skills required for excellent customer service. Experience with compressed air / gasses, refrigeration, vacuum, blowers or piping systems will be considered a plus. Competitive compensation package with full benefits including medical, dental, insurance, 401k, benefits and company service vehicle.