Remote Monitoring
What is it?
Your compressor controller connects to Remote Monitoring Communication Device via Modbus. The communication device sends data to the cloud via cellular transmission. The data is segregated from the customer’s network.
What are the benefits?
This project provides real-time process and event data to allow us to evaluate critical operating parameters, thus enabling:
Quicker response: We will identify potential issues before failure
Increased first-time resolution: We will know which parts we need to bring the first time
Development of additional alarms: We will analyze data points to implement new warning parameters
What happens to the data?
Two important initiatives will support our Remote Monitoring: Asset Knowledge Base and Digital Mission Command Center
Asset Knowledge Base: This database is developed from recorded alarms along with technician-based input on resolution to equip our service teams to better respond to an event.
Digital Mission Command Center: This global team monitors operating parameters to identify signatures that lead to alarms and failures. We can then incorporate additional alarms to alert our service team about compressors operating in less than ideal states - such as short-cycling, inefficient operation or drawdown.
Live Remote Monitoring
Assets are monitored 24/7 by our Helix Connected Platform, allowing our service team to quickly detect when a problem or anomaly exists and begins to resolve immediately.
Increased 0 to 1st Trip Resolution
Gaining insight into an asset’s health prepares the service team for the issue, and allows time to send the anticipated parts for resolve with the technician before they arrive onsite.
Customer Portal Access
Visibility into day-to-day operational intelligence and asset information
Asset Insights and Historical Trending
Routine maintenance can be planned based on real time data. Data reports are accessible via online customer portal, including mechanical and coolant health, and CARE Service Events.
Service and Parts Notifications
Proactive alerts sent via email or text
Please complete the form below
Remote Monitoring FAQ
What is compressor remote monitoring?
It makes supported compressor data available away from the machine. Operating trends and alarms can help plant staff and service personnel understand changes between site visits.
How does the system described on this page connect?
The described arrangement links a compatible compressor controller to a communication device through Modbus, then sends data to the cloud over cellular service. Confirm compatibility for the particular compressor and controller.
Does it use our plant's computer network?
The cellular arrangement described here is separate from the customer's network. Review the actual hardware and connectivity plan with your IT team before installation, since site and package requirements can differ.
What is the Helix Connected Platform?
Helix is the Ingersoll Rand platform featured on this page for connected compressor monitoring. Available capabilities depend on equipment compatibility, installed hardware, connectivity, and the applicable service arrangement.
What operating information can be monitored?
Supported data can include operating conditions, alarms, and service-related information. Request the actual data-point list for your compressor; a parameter cannot be monitored unless the system can obtain it.
Is remote monitoring available around the clock?
The page describes continuous Helix monitoring for connected assets. Data availability still depends on equipment power and communications, and monitoring should not be confused with a guaranteed on-site response time.
Can remote data help prepare for a service visit?
Yes. Alarm history and operating information may help identify likely causes and parts needs before dispatch. An on-site inspection may still be necessary to confirm the diagnosis.
Can customers view equipment information online?
The page includes customer portal access. Confirm the available assets, reports, user permissions, and access arrangements for your package so the right people can review the information.
Can the system send email or text notifications?
Email and text alerts are described on the page. Confirm supported notification types, recipients, and escalation settings, then test delivery so important messages reach the responsible personnel.
How can historical trends help maintenance planning?
Trends show how operation changes over time and around service events. Review them alongside runtime, production changes, and inspection findings to decide whether maintenance or further investigation is needed.
Can remote monitoring identify inefficient operation?
Supported operating data may reveal patterns such as excessive cycling or unusual loading. Those findings can guide a system review, but energy savings require appropriate corrective action and verification.
Can monitoring prevent every compressor failure?
No. It can improve visibility and support earlier investigation, but not every failure produces a detectable warning. Routine inspections, maintenance, and local protective devices remain necessary.
What happens if the cellular connection is lost?
Cloud visibility and alerts may be interrupted. Ask how the proposed device indicates a lost connection, handles stored data, and restores communication; these behaviors depend on the hardware and configuration.
Does remote monitoring replace normal equipment checks?
No. Personnel still need to follow the manufacturer's operating and maintenance procedures. Physical leaks, damaged components, and other conditions may require inspection even when the online data appears normal.
What should we confirm before enrolling?
Confirm compatible equipment, monitored data, hardware, connectivity, fees, portal access, alert recipients, and service response arrangements. Also establish who reviews notifications and who authorizes follow-up work.
How do I request remote monitoring for my compressor?
Call Process & Power at (901) 362-5500 with the compressor model, serial number, controller information, and location. The team can review compatibility and discuss the monitoring arrangement available for your equipment.